tNPS Insights and Root Cause Analyst -> Provided customer journey analytics and insights to drive strategic initiatives and achieve NPS targets. Translated customer feedback into tangible actions, monitoring key metrics to continuously improve the end-to-end customer experience.

Data Science Mentor -> Responsible for designing, delivering, and evaluating data science programs, including curriculum development, training, events, and mentor-mentee pairing to build data skills across Africa.

Service Desk Analyst -> Led the design and implementation of scalable data infrastructure and automated operational processes leading to a 50% reduction in manual reporting tasks. Developed interactive dashboards to monitor IT systems, boosting reporting efficiency and providing actionable insights for management.

Graduate Sales Data Analyst -> Conducted in-depth sales and customer behavior analysis to inform targeted strategies, leading to a 20% sales growth. Developed and maintained high-visibility performance dashboards in Excel, ensuring on-time delivery tracking and improved strategic alignment.

Data Annotator -> Managed and validated large datasets, ensuring data integrity for decision-making models. Enhanced data preparation workflows, processing over 1,000+ financial and operational documents with high accuracy.